Shipping policy
ORDER PROCESSING
Please allow RE-5 to process your order, expect an email within 24 hours to let you know the order is on it's way.
SHIPPING INFORMATION
Shipping within the Netherlands is for free. All shipments in the Netherlands done by our courier partner PostNL, in normal circumstances you will receive your package between 1-3 working days.
INTERNATIONAL SHIPPINGH
| Germany, Belgium, France, Spain, Italy | €12,50 | delivery 3-6 days |
| UK and other Europian countries | €18 | delivery 4-8 days |
| US, Australia and Asia | €30,- | delivery 7-15 days |
International shipping (non-EU countries) may be subject to duties and taxes, which customers are responsible for. Unfortunately RE-5 is unable to predict the exact costs, as this is determined by national tax authorities, and thus different per country. The shipping company may contact you once your items are in customs to let you know the cost.
Delivery lead times are estimates only. RE-5 is not responsible for delays caused by the shipping company. Please note that shipments take longer during sale periods or local holidays, such as Christmas and Black Friday, due to the high-volume shipments at the shipping company.
REFUNDS & RETURNS
We accept returns up to 14 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.
Please see our return and refund polacy for further information.
In the event that your order arrives damaged in any way, please email us as soon as possible
at info@re-5shop.com with your order number and a photo of the item’s condition. We
address these on a case-by-case basis but will try our best to work towards a satisfactory
solution.
If you have any further questions, please don't hesitate to contact us at info@re-5shop.com.